Desk
Contact
Side Latch receives correspondence exclusively by email at support@sidelatch.online. No street address, phone line or chat channel is published.
Hours
Messages are reviewed on business days, typically within five business days. Urgent personal or medical situations are outside the desk’s remit; local emergency services apply.
What to include
- A clear subject line (for example: Correction, Privacy, Refund, General).
- The relevant URL when the message concerns a specific page.
- For corrections: the passage and the public source that supports the change.
- For privacy requests: enough detail to identify the request without sending unnecessary sensitive data.
Common requests
- Source clarification
- Ask which document supports a cited figure; include the page URL.
- Correction
- Identify the passage and the public source that justifies the change.
- Privacy
- State the nature of the request; avoid sending unnecessary personal data in the first message.
- Advertising questions
- Describe the creative or placement in question without asserting a reader’s personal situation.